Hey, I'm Johnrey!


I'm an experienced Customer Support professional with a background in Team Management and Web Development. I'm well experienced in providing superior customer support experience via phone, email, and chat. I can work well in both a team-oriented and self-directed environment, remote or in-office.
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Work Experience

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Customer Support Engineer


Articulate Global, LLC
April 2020 - Present
Remote

Answer chat and emails to resolve software related issues. Reproduce and isolate bugs. Write high-quality bug reports. Test products and contribute to knowledge base.
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Team Manager


Teamspan Global, Inc
February 2017 - March 2020
Office-based

Conduct training and development for the team. Handle various clerical and administrative tasks. Create tickets for dispatch. Pioneered and developed a new line of business.
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Dispatch Coordinator


ATL Intermodal, Inc
December 2015 - January 2017
Remote

Handle dispatch and scheduling of work orders. Handle data entry, email inquiries, and follow ups. Real-time tracking of truckers’ trips. Answer and provide assistance to truckers.
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Customer Support Rep


Concentrix
June 2011 - October 2015
Office-based

Take calls and manage customer accounts. Customer service, billing, technical support, and inbound sales. Handle training and development of new hires as a Subject Matter Expert.
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Portfolio

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Advent Apes NFT

A static brand website built with Bootstrap for my first NFT project called Advent Apes.

Web Development
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JGM Philippines

A static company website built with Bootstrap. Check out my coding skills by visiting the website now!

Web Development
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Chrome Exit Warning Tool

A simple tool to prevent accidental closing of your Chrome browser window when you inadvertently click the X icon.

Web Development
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Online Resume

A static website built with Bootstrap to showcase my skills and experience as a Customer Support Professional.

Web Development
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Simplified Astral Projection

An article I wrote on Medium about Simplified Astral Projection. A look into what's in my head when I'm not busy at work.

Non-fiction Writing
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Awit ni Bathala

An epic fiction I wanted to write about. Based on Philippine legends. If you're curious about my creative writing style, this should give you an idea.

Fiction Writing

Education

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They know we didn’t actually graduate, right?

Mark Zuckerberg

Oh, that is the best part! They actually give you a degree!

Bill Gates

I don't have a college degree but that didn't stop me from learning new skills and become a customer support professional with a background in Team Management and Web Development.

Contact




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